Kyoto Grand Hotel and Gardens: Overview

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Average std. room/night
£116.10 – £171.39

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120 S Los Angeles St, Los Angeles, California, 90012, United States…
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This is a downtown haven for the Japanese art of fine but simple living. You are treated to a true Japanese experience, complete with Futons on Tatami floors and sliding rice-paper screens. Or, for those who prefer it, the hotel also provides a more traditional Western stay. The Garden in the Sky is a half-acre rooftop Shinto garden reserved for the use of hotel guests. Cultural introduction packages are available for the curious traveler. The Thousand Cranes restaurant offers an excellent mix of California-style and Japanese dining, while the Garden Grill offers delicious Japanese fare.

Type: Hotel

Amenities and leisure activities

Hotel Amenities:

• Laundry/ Dry Cleaning Service
• Common/Public Areas Accessible to Wheelchairs
• Barber/Hair Stylist
• Currency Exchange
• Gift Shop

Room Amenities:

• Air Conditioning (In Room)
• Newspaper (Free)
• Daily Maid Service
• Safe (In Room)
• Coffee Maker

Leisure Activities:

• Health Club
• Health Spa/Massage
• Hot Tub

User reviews

Very disappointing

I was very dissapointed in my stay at The New Otani Hotel and Garden. I was directed to the wrong room twice, and when i finally did receive the correct room, what I found was mold in the bathroom, a dirty carpet, an unneatly made bed and a lack of toiletries in the bathroom. The service I recieved during my stay was minimal and I have never been treated so poorly by a hotel staff.

06 Jun 2005 | A Yahoo! User

Major Disappointment!

It was the worst hotel I have stayed anywhere in the world. The front desk was unbelievable - rude and inconsiderated. They dont even bother to look at you when questions are directed at them, it seemed as if they were too busy doing paper works than to servce their customers. On top of the excellent service, the room was old and outdated, the bathroom was moldy and the wall paper was peeling off.

The Japanese are reputedly one of the in the world when it comes to customers service but I was very disappointed, I had better experience at motel across the street from Disneyland. One and only good thing about this hotel is that is only a block or two away from Little Tokyo, and if you like Japnese food like I do that you can risk it.

06 Jun 2005 | xxopheliaoo@sbcglobal.net

*** Don't be fooled by the low price! ***

I have never been so disappointed in a hotel ever! Yes, this is a 3 /2 star hotel (Expedia ranking) however it is a 3 1/2 star out of 10!

I don't even know where to start! (However, I am glad I took pictures to back up my claims)

·Mold in the bathroom
·Filthy carpeting
·Melted carpet from an iron
·Moldy drapes
·Dirty sheets - crumbs
· Housekeeping walked into my room w/o knocking twice! On 2 different occasions (Used a master key)
·Totally uncaring staff - numerous times at the front desk
·No answer at room service during posted operating hours

However, the most insulting issue that I had was when I was told that I could not change rooms because I was at a "Negotiated price" and that was the rooms that they offer at that price!

WHAT?

It's not like I was asking for an upgrade! All I wanted was a clean, comfortable & safe room! Is that too much to ask? (Even at a discounted rate?)

I tried numerous times – unsuccessfully to contact a manager during my stay only to be told that they were “Unavailable” and that “Someone will be in contact with you soon” Unfortunately, no one bothered to contact me during my stay.

There is a reason the price is so low - Caveat emptor!

06 Jun 2005 | rob55431